Privacy Policy

Commitment to our guests

At Wave Walker, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our accommodations or use our services. We ensure that your data is handled with the utmost care and in compliance with applicable laws. Your trust is important to us, and we are dedicated to maintaining the confidentiality and security of your information.

Privacy Policy

1. Information collected

Personal Information: This includes details such as name, address, email address, phone number, payment information (e.g., credit card details), dates of stay, and any specific requests or needs provided during booking or the stay.
Booking Data: Information related to the reservation, including booking sources (e.g., platforms like Airbnb or Vrbo), length of stay, and booking patterns.
Guest Preferences: Any voluntarily provided information about preferences (e.g., dietary restrictions, amenity requests) to enhance the stay.
Security Camera Footage: Security cameras may be used in public areas outside the cottage (e.g., driveway, entrance). These are solely for security purposes and are not used to monitor private areas within the cottage.

2. How information is collected

Information is collected when guests:

Make a reservation through the website, a booking platform, or directly.
Communicate via email, phone, or in person.
Visit the property and use its facilities.

3. How information is used

Information collected is used for the following:

To facilitate and manage reservations and stays, including processing payments and fulfilling special requests.
To communicate regarding bookings, stays, and other relevant information.
To improve services and tailor them to preferences.
To ensure the safety and security of guests and property.
For marketing and promotional purposes, with consent (e.g., sending special offers and discounts).
To comply with legal obligations and resolve potential disputes.

4. Sharing information

Personal information will not be sold or rented to third parties. Information may be shared with:

Service Providers: Third parties who assist with services such as payment processing, booking management, or property maintenance. These providers must protect data and only use it for specified purposes.
Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., courts or government agencies).
Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred to a new owner.

5. Data retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Guests have the right to request deletion of their information, subject to legal and contractual obligations.

6. Rights

Guests have the following rights regarding their personal information:

Access: Request access to the personal data held.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of personal data (subject to legal exceptions).
Withdraw Consent: Withdraw consent for data processing at any time.
Object/Restrict Processing: Object to certain uses of data or request restrictions on processing.

7. Data security

Reasonable measures are taken to protect personal information from unauthorized access, loss, or misuse. These measures include:

Secure storage of digital and physical records.
Secure payment processing systems that comply with industry standards.
Restricting access to guest data to authorized personnel only.
Regularly updating software and systems.

8. Cookies and tracking technologies

Cookies and similar technologies may be used on the website (if applicable) to enhance user experience and analyze website traffic. Details about cookie practices will be provided separately (e.g., in a Cookie Policy) if applicable.

9. Changes to this policy

This Privacy Policy may be updated periodically. Guests will be notified of any significant changes via the website or other communication channels. Continued use of services after modifications constitutes acceptance of the updated policy.

10. Contact information

If you have any questions or concerns about this Privacy Policy or data handling practices, please contact:

wavewalkercottage@gmail.com
603-320-1838

Last Updated: 8/2/2025